Complaints Procedure

Business Utilities Group, a trading name of Business Utility Services Ltd, The Energy Owl Ltd, Cant Compare Ltd, UKCardline LTD and Whoosh Telecoms Ltd are passionate about giving our customers an exceptional service.

Step 1
Should something go wrong, or you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can look to put things right as soon as possible.

Step 2
If you remain dissatisfied with the resolution initially provided, you can escalate your concerns to a Resolution Handler.

Step 3
If the Resolution Handler is unable to resolve your complaint, you have the option to escalate your concerns to the final stage of our complaint process, a Senior Escalated Resolution Handler.

At each of the above three stages, we will endeavour to resolve your concerns within 5 working days.


  • Telephone – 01772 367717
  • E-mail –
  • Post – Business Utilities Group, Derby House, 12 Winckley Square, Preston, Lancashire, PR1 3JJ